Volunteer Driving

All our driving is done by local volunteer drivers using their own cars. They take people to their appointments in hospitals or other medically related appointments and then bring them home again. However if the appointment is known in advance to be a long one then the transport home may be a separate journey. It really performs a valuable service helping local people in their own community and is so appreciated by the people that use it. If you would like to find out more about what is involved and how to become a driver then please contact the office on 01189 343 010 or e-mail us at twadvc@yahoo.co.uk

How much time do I have to commit to?

There is no set time that drivers need to commit to; it really is completely up to you. Some of our volunteers like to help regularly and others just occasionally or maybe just in school term time for example. Let us know when you become a driver approximately how regularly you would like to drive or any particular days that you can /cannot do. When office staff phone to ask whether you can do a particular job simply say yes or no.

We are grateful for any time you are able to give.

Would I be expected to assist clients?

Generally the answer is no as we expect our clients to be fully mobile i.e. able to get in and out of a car on their own and walk unaccompanied for example from the hospital drop-off point to their appointment. If our clients are not fully mobile then they have to bring along a friend or relative to act as a carer and assist them in getting to the appointment.

Do I need to tell my insurance company?

Yes. All our drivers need to have fully comprehensive car insurance. Drivers should inform their insurance company of their intention to use their car for occasional volunteer driving and let them know that they will not receive payment for this but simply a contribution towards petrol and running costs. This should not result in any additional cost and we have produced a letter that you can send to your insurance company. We need to see proof that they have agreed to this either in writing or an email from your insurance company before you can start driving.

Can I claim reimbursement of petrol costs?

Yes. Standard charges apply for most of the journeys we do and these can be found on the rate card that will be given to you. The rates have been based on mileage from a central point from the village where the client lives to the destination and have been calculated at a rate of 45p a mile. These charges are the amounts that the client will pay either directly to you or if the client has a bus pass then the cost will be reimbursed.

How to use the service

If you require transport then please telephone our office which is open Monday to Friday from 9.30am to 12.00pm.

Telephone: 01189 343 010

An answer machine is available at all other times to leave your name and number and we will try to respond to your call as soon as possible.

When requesting help please give the office at least 4 working days notice to enable them to find a driver and advise them if you will be accompanied by a carer.

Confirmation of your driver and your pickup time will be notified to you by telephone.