How to use the service

If you require transport then please telephone our office which is open Monday to Friday from 9.30am to 12.00pm.

Telephone: 01189 343 010

An answer machine is available at all other times to leave your name and number and we will try to respond to your call as soon as possible.

When requesting help please give the office at least 4 working days notice to enable them to find a driver and advise them if you will be accompanied by a carer.

Confirmation of your driver and your pickup time will be notified to you by telephone.

Privacy Policy

  1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
  2. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
  3. We will not e-mail you in the future unless you have given us your consent.
  4. We will give you the chance to refuse any marketing email from us or from another third party in the future.
  5. The type of information we will collect about you includes:
    • Your name
    • Your address
    • Your phone number
    • Your email address.
  6. While you may supply your credit card details to make a purchase, this transaction is handled by PayPal/Google Checkout/Worldpay,  The Company does not have sight of this information at any stage. Nor do we store this information.
  7. We will never collect sensitive information about you without your explicit consent.
  8. The information we hold will be accurate and up to date. You can check the information that we hold about you in your Microsite account settings. If you find any inaccuracies we will delete or correct it promptly.
  9. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
  10. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your computer. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
  11. The Company is not responsible for any privacy policy when your details have been consulted with your knowledge to a third party.
  12. If you have any questions/comments about privacy, you should contact us.